The art of drafting technical specifications: the key to a successful project
Creating an ideal interior begins with a clear understanding of the client's needs. The terms of reference (TOR) are the basis on which the entire project is built. How to draft it correctly to take into account all the nuances and wishes? Let's figure it out.
The importance of communicating with the customer
At the first meeting with a client, it is important not only to listen but also to ask the right questions. If the client can't clearly define the budget, you can ask him to estimate the cost of specific items: sofas, tiles, tables, and other items. This will help determine the project's price segment — from economy to VIP class.
Repair goals: what is behind the changes?
Each project has its own goal, and it is important to find out what exactly the client wants to repair for. Possible options include:
- For rent: check whether it will be a long-term or short-term lease.
- For resale: explain that the quality of repairs affects the reputation and value of the property.
- For myself: find out how long the client plans to live in this space and how important the quality of the finish is.
Taking into account lifestyle and hobbies
It is equally important to understand the client's lifestyle. Does he work from home? Does he need an office? How often do guests come? The composition of the family and the presence of pets can also significantly influence the choice of design. All these aspects will help create a space that is not only beautiful but also functional.
Questionnaire: key to understanding
For a deeper understanding of customer preferences, you can use a questionnaire. It can be completed either independently or in the process of communicating with the designer. It is important to remember that every client opens up differently: some share information willingly, while others share information more discreetly. Your task is to win people over and create an atmosphere of trust.
References: visualizing preferences
When working on a project for each room, it is useful to have 3—10 references that will help you understand what exactly the client likes. Sometimes an image can only partially attract attention — for example, a customer may only like the table or sofa in the picture. Clarify what exactly is of interest to take this into account in the project.
Preparation of a ready-made technical assignment
The finished terms of reference should include:
- Questionnaire with customer answers
- Room measurements
- Photo and video recording
- References
After drawing up the technical specifications, the files are transferred to the layout development, which allows us to proceed to the next stage — creating a unique interior.
An example of a questionnaire for a client
Here are a few questions that might be included in the questionnaire:
- The address and name of the object.
- Area in m².
- Are the repairs done for yourself, for rent or for sale?
- How many people will live?
- Do you need an office?
- Do you need additional storage spaces and a wardrobe?
- Do visitors come often?
- Are we replacing the kitchen?
- Are we replacing bathrooms?
- Do you need a bath in the bathrooms?
- What kind of plumbing do they prefer?
- What kind of flooring do you prefer?
- What colors do you prefer in the interior?
- Do you have any special lighting requirements?
- Do you have an understanding of the overall budget?
- Do they want a smart home system?
- References?
- Do you have any special requests for room assignments?
- Do you have any suggestions regarding the timing?
Conclusion
Drafting technical specifications is not just a formality, but an important stage that determines the success of the entire project. Attentive attention to the client, the ability to ask the right questions and understanding their needs will help create a unique space that will delight them for many years.